Parents, carers, students or community members who would like to make a complaint can either visit the website and complete the complaint form and email the.principal@bentleyparkcollege.eq.edu.au or visit the Primary or College Administration office to complete a complaint form in person.
In most circumstances, a staff member will be in contact with you within the required timeframe as stated by the Department of Education and Training Customer Complaints Management Procedure. For a simple complaint this can be up 20 days; complaints requiring some inquiry up to 45 days; and complaints requiring investigation and referral up to 90 days, or longer in some cases.
Once we finish examining the complaint a staff member will inform the complainant of the outcome. The Department is committed to responding to customer complaints in an accountable, transparent, timely and fair way that is compatible with human rights.